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Feeling the Love for Ponders!

Dear Lorraine, Thank you SO much for your efforts today. I did tend to wonder whether I was over-panicking about the Britannia booking process, the key bit being it is such an evocative name as well as all the extras it may offer. But it seems my ‘panic’ was justified. However, the way you handled things was superb, contacting and explaining to me about P & O’s computer crash, and then finding us exactly what we wanted: balcony with shower, midships near to lifts – having checked the cabin position, we could fall out of bed and be in the lift!! With our mobility problems, that will be so useful to us, back for the restaurants, forward for any shows, and most important of all, almost directly above the Glass House! The biggest ship we had been on before was RCI’s Independence of the Seas (a bit bigger than Britannia), and we were at one end…kept us fit though with all that walking!!!

Seriously, how you managed to prioritise our needs, made us feel as if we were your only customers this morning (which I seriously doubt!), the fact that you probably just wanted a well-deserved cuppa, but got straight on to the P & O system (or tried to!) to book our cruise was typical of Ponders’ professionalism.

Thank you SO much once again, a much relieved and very happy customer – and we’re still a year off sailing! – with every good wish, Graham.

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